Wallexappliances is a brand owned by Makkars Marketing PVT. LTD. At Wallex, we want you to be completely satisfied with your purchase. If you have any issues with your order, please review our return and refund policy below:
1. Returns
1.1 Eligibility:
- Items must be unused, in the same condition as received, and in their original packaging.
- Returns are accepted within 7 to 10 working days from the date of purchase.
1.2 Initiating a Return:
- To initiate a return, please contact our customer service team at contact@wallexappliances.com to receive a Return Merchandise Authorization (RMA) number.
- Include the RMA number with the returned item(s).
1.3 Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
2. Refunds
2.1 Refund Process:
- Once we receive the returned item, our team will inspect it and process the refund within [number of days] days.
- Refunds will be issued via the original payment method or as store credit, as per customer preference.
2.2 Non-Refundable Items:
- Certain items are not eligible for returns or refunds, such as [list specific items or conditions that are non-refundable].
3. Exchanges
- Unfortunately, we do not offer direct exchanges. If you need a different item, please follow the return process for a refund and place a new order.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos and details of the issue for a replacement or refund.
5. Cancellations
- Orders can be canceled before they are shipped. Once an order has been shipped, it falls under the return policy.
6. Contact Us
- If you have any questions regarding our return and refund policy, please reach out to us at [contact information].
Remember, this is a general template, and you may need to tailor it to fit your specific business needs, products, and any legal requirements in your region. Always strive for clarity and transparency in your policies to build trust with your customers.
